Our Services
How Can We Help You?
Account Management
Fee collections is a process we undertake alongside you every step of the way. From inception to collection, our skilled and committed agents handle each account with full responsibility, providing an attentive experience for each customer. Our agents work diligently, ensuring that all your clients are treated with respect, thus affording you the time to concentrate on other matters without distraction.
Debt Collection
The term “debt collection” may sound scary and abrasive. Whilst it's only right that our clients are paid what they are duly owed, we also understand the impact that debt can leave on any organisation and its customer alike. For you, it is the reputation and the legacy. Knowing that a customer today could be a customer for life. For the customer, it is the harsh reality of different factors that can have a debilitating effect. Our services listed herein identify that our Education Collections are tailored, to best meet the needs of you and your patrons alike. Achieving great results through our ethical and effective collections.
Reputation Protection
We value your brand and its esteemed reputation, as should your patrons. Our approach is highly ethical, focusing on understanding the customer’s needs to deliver the highest standard of service. Thus ensuring your brand name and reputation remain untarnished.
Empathy
By understanding the factors that lead to unpaid fees, we can guide your patrons toward additional
services than can help rehabilitate getting their
payments back on track.
Tracing
Are there any patrons who have relocated?
We make efforts to find and re-establish contact to help resume their payment schedule. This also
includes managing collections on an international level.